Locked Out? What To Do First
Protect yourself and the property, then gather the details needed for a clear service call.
Being locked out is stressful, but a short, careful sequence helps protect you, the property, and the information a technician needs.
Move to a safe place
If the lockout involves a vehicle or happens at night, move to a safe, well-lit location before troubleshooting.
Check safe and lawful alternatives
Check another door or an authorized spare-key option without forcing a lock, door, window, or vehicle.
Gather the service details
Write down the exact location, property or vehicle type, lock or key symptoms, and any garage, gate, or building access restrictions.
Prepare proof of authorization
Have identification and a matching lease, registration, title, or other ownership document available when appropriate.
Call and confirm the plan
Ask about current availability, the estimate process, and what information or parts are needed before authorizing work.
Call for help: (415) 890-2322. Ask for the current scheduling window and estimate process before work begins.